Usability Evaluation of the Polytechnic PortalWebsite with Different End-User Groups

Abstract

The purpose of this study is to analyse the polytechnic websites’ usability among three categories of users within the polytechnic community, to ascertain the ease of using the site among the group of user and investigate how various sorts of end users (i. e. academic staff, non-academic staff and students) respond to polytechnic site as far as its effectiveness, efficiency and satisfaction, which together address its usability. The basic analysis was carried out, feedback from respondents’ results was used and usability of the site was evaluated according to International Standard Organization model. The model verified the websites’ effectiveness, efficiency and satisfaction of the users, which has resultant effect on the websites’ usability. This research produces usability evaluation results which established that students’ aspect of the site has highest usability value of 89.62%, while academic and non-academic staff has usability value of 84.02 and 80.13 respectively. The result shows that non-academic staff experience least effectiveness, efficiency and users’ satisfaction. Therefore, the aspect of the website to look into for improvement is that of non-academic staff.