INFLUENCE OF EVOLVING TECHNOLOGY ON ADMINISTRATIVE SERVICE DELIVERY IN TERTIARY INSTITUTIONS: EVIDENCE FROM OGUN STATE, NIGERIA

Abstract

ABSTRACT This study examined the influence of Evolving Technology on Administrative Service Delivery in selected Tertiary Institutions in Ogun State, Nigeria. The study employed the survey approach with the use of questionnaires as instrument for data collection. The population comprised of all Registry Staff in the two polytechnics covered (The Federal Polytechnic Ilaro and Moshood Abiola Polytechnic, Abeokuta, Ogun State) from which a sample of Two hundred and sixty-five (265) administrative staff were selected using systematic sampling technique. Data collected were analyzed using descriptive and inferential analysis involving linear regression at 0.05 level of significance. Findings revealed that the selected polytechnics have adopted evolving technologies for administrative activities and services and that such technological use has contributed to quality service delivery. It was concluded that the selected polytechnics and other tertiary Institutions should leverage on evolving technologies to streamline their administrative processes to meet the expectations of stakeholders (students, ex-students, other institutions, organizations, management staff, faculty members, vendors, suppliers, etc.) in administrative services delivered. It was recommended that stakeholders, most especially students , ex-students and staff, should be open for training so as to improve on how to use the evolving technologies in order to have quick access to the services being offered by the institution